NHS Staff Survey dashboards
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The score for the People Promise element “We are compassionate and inclusive” is based on four sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Compassionate culture:
q6a - I feel that my role makes a difference to patients / service users.
q23a - Care of patients / service users is my organisation's top priority.
q23b - My organisation acts on concerns raised by patients / service users.
q23c - I would recommend my organisation as a place to work.
q23d - If a friend or relative needed treatment I would be happy with the standard of care provided by this
organisation.
Compassionate leadership:
q9f - My immediate manager works together with me to come to an understanding of problems.
q9g - My immediate manager is interested in listening to me when I describe challenges I face.
q9h - My immediate manager cares about my concerns.
q9i - My immediate manager takes effective action to help me with any problems I face.
Diversity and equality:
q15 - Does your organisation act fairly with regard to career progression / promotion, regardless of ethnic
background, gender, religion, sexual orientation, disability or age?
q16a - In the last 12 months have you personally experienced discrimination at work from patients / service
users, their relatives or other members of the public?
q16b - In the last 12 months have you personally experienced discrimination at work from manager / team leader
or other colleagues?
q20 - I think that my organisation respects individual differences (e.g. cultures, working styles,
backgrounds, ideas, etc).
Inclusion:
q7h - I feel valued by my team.
q7i - I feel a strong personal attachment to my team.
q8b - The people I work with are understanding and kind to one another.
q8c - The people I work with are polite and treat each other with respect.
The score for the People Promise element “We are recognised and rewarded” is calculated from the questions below. There are no sub-scores for this element.
q4a - How satisfied are you with each of the following aspects of your job? The recognition I
get
for good work.
q4b - How satisfied are you with each of the following aspects of your job? The extent to which my
organisation
values my work.
q4c - How satisfied are you with each of the following aspects of your job? My level of pay.
q8d - The people I work with show appreciation to one another.
q9e - My immediate manager values my work.
The score for the People Promise element “We each have a voice that counts” is based on two sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Autonomy and control:
q3a - I always know what my work responsibilities are.
q3b - I am trusted to do my job.
q3c - There are frequent opportunities for me to show initiative in my role.
q3d - I am able to make suggestions to improve the work of my team / department.
q3e - I am involved in deciding on changes introduced that affect my work area / team / department.
q3f - I am able to make improvements happen in my area of work.
q5b - I have a choice in deciding how to do my work.
Raising concerns:
q19a - I would feel secure raising concerns about unsafe clinical practice.
q19b - I am confident that my organisation would address my concern.
q23e - I feel safe to speak up about anything that concerns me in this organisation.
q23f - If I spoke up about something that concerned me I am confident my organisation would address my
concern.
The score for the People Promise element “We are safe and healthy” is based on three sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Health and safety climate:
q3g - I am able to meet all the conflicting demands on my time at work.
q3h - I have adequate materials, supplies and equipment to do my work.
q3i - There are enough staff at this organisation for me to do my job properly.
q5a - I have unrealistic time pressures.
q11a - My organisation take positive action on health and well-being
q13d - The last time you experienced physical violence at work, did you or a colleague report it?
q14d - The last time you experienced harassment, bullying or abuse at work, did you or a colleague report it?
Burnout:
q12a - How often, if at all, do you find your work emotionally exhausting?
q12b - How often, if at all, do you feel burnt out because of your work?
q12c - How often, if at all, does your work frustrate you?
q12d - How often, if at all, are you exhausted at the thought of another day/shift at work?
q12e - How often, if at all, do you feel worn out at the end of your working day/shift?
q12f - How often, if at all, do you feel that every working hour is tiring for you?
q12g - How often, if at all, do you not have enough energy for family and friends during leisure time?
Negative experiences:
q11b - In the last 12 months have you experienced musculoskeletal problems (MSK) as a result of work activities?
q11c - During the last 12 months have you felt unwell as a result of work related stress?
q11d - In the last three months have you ever come to work despite not feeling well enough to perform your duties?
q13a - In the last 12 months how many times have you personally experienced physical violence at work from patients / service users, their relatives or other members of the public?
q13b - In the last 12 months how many times have you personally experienced physical violence at work from managers?
q13c - In the last 12 months how many times have you personally experienced physical violence at work from other colleagues?
q14a - In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work patients / service users, their relatives or other members of the public?
q14b - In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work from managers?
q14c - In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work from other colleagues?
The score for the People Promise element “We are always learning” is based on two sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Development:
q22a - This organisation offers me challenging work.
q22b - There are opportunities for me to develop my career in this organisation.
q22c - I have opportunities to improve my knowledge and skills.
q22d - I feel supported to develop my potential.
q22e - I am able to access the right learning and development opportunities when I need to.
Appraisals:
q21b - It helped me to improve how I do my job.
q21c - It helped me agree clear objectives for my work.
q21d - It left me feeling that my work is valued by my organisation.
The score for the People Promise element “We work flexibly” is based on two sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Support for work-life balance:
q6b - My organisation is committed to helping me balance my work and home life.
q6c - I achieve a good balance between my work life and my home life.
q6d - I can approach my immediate manager to talk openly about flexible working.
Flexible working:
q4d - How satisfied are you with each of the following aspects of your job? The opportunities for flexible working patterns.
The score for the People Promise element “We are a team” is based on two sub-scores. These are shown below along with the questions which contribute to those sub-scores.
Teamworking:
q7a - The team I work in has a set of shared objectives.
q7b - The team I work in often meets to discuss the team's effectiveness.
q7c - I receive the respect I deserve from my colleagues at work.
q7d - Team members understand each other's roles.
q7e - I enjoy working with the colleagues in my team.
q7f - My team has enough freedom in how to do its work.
q7g - In my team disagreements are dealt with constructively.
q8a - Teams within this organisation work well together to achieve their objectives.
Line management:
q9a - My immediate manager encourages me at work.
q9b - My immediate manager gives me clear feedback on my work.
q9c - My immediate manager asks for my opinion before making decisions that affect my work.
q9d - My immediate manager takes a positive interest in my health and well-being.
The score for the theme “Staff engagement” is based on three sub-themes. These are shown below along with the questions which contribute to those sub-themes.
Motivation:
q2a - I look forward to going to work.
q2b - I am enthusiastic about my job.
q2c - Time passes quickly when I am working.
Involvement:
q3c - There are frequent opportunities for me to show initiative in my role.
q3d - I am able to make suggestions to improve the work of my team / department.
q3f I am able to make improvements happen in my area of work.
Advocacy:
q23a - Care of patients / service users is my organisation's top priority.
q23c - I would recommend my organisation as a place to work.
q23d - If a friend or relative needed treatment I would be happy with the standard of care provided by this organisation.
The score for the theme “Morale” is based on three sub-themes. These are shown below along with the questions which contribute to those sub-themes.
Thinking about leaving:
q24a - I often think about leaving this organisation.
q24b - I will probably look for a job at a new organisation in the next 12 months.
q24c - As soon as I can find another job, I will leave this organisation.
Work pressure:
q3g - I am able to meet all the conflicting demands on my time at work.
q3h - I have adequate materials, supplies and equipment to do my work.
q3i - There are enough staff at this organisation for me to do my job properly.
Stressors:
q3a - I always know what my work responsibilities are.
q3e - I am involved in deciding on changes introduced that affect my work area / team / department.
q5a - I have unrealistic time pressures.
q5b - I have a choice in deciding how to do my work.
q5c - Relationships at work are strained.
q7c - I receive the respect I deserve from my colleagues at work.
q9a - My immediate manager encourages me at work.